Understanding your customers’ feelings is crucial. Are your company and products well-received, or do customers feel negatively or indifferent? Do they intend to buy more or switch to competitors? To address these questions and enhance your customer experience, consider AI-based sentiment analysis.

This webinar explores how sentiment analysis enables companies to comprehend customer sentiment proactively and take swift action.

Key topics include:

• Explaining how sentiment analysis works in customer support interactions
• Identifying core use cases for improving the Support Experience