Understanding your customers’ feelings is crucial. Are your company and products well-received, or do customers feel negatively or indifferent? Do they intend to buy more or switch to competitors? To address these questions and enhance your customer experience, consider AI-based sentiment analysis.
This webinar explores how sentiment analysis enables companies to comprehend customer sentiment proactively and take swift action.
Key topics include:
- Explaining how sentiment analysis works in customer support interactions
- Identifying core use cases for improving the Support Experience
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows