Level Up the Agent Experience

Deliver amazing customer experiences with proactive workflows and secure, generative AI

Agent SX integrates with what you already use.
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Why Support Agents Love It

Productivity Tools

Domain-specific, generative AI tools for response, translation, and summarization assistance

Intuitive Workflows

Streamlined case queues and planning tools improve every customer interaction

Prescriptive Actions

AI-based case ranking with Customer Sentiment and Needs Attention scores

Reduce the Stress of Support with Prioritization Assist

Know which cases need focus and use built-in reminders to plan your day.

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Act on Customer Signals in Every Case

Natural language processing scores every case and extracts customer sentiment signals.

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Use Industry-best Productivity Tools

Use Grammarly, Loom, and more out of the box – no administration needed.

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Easy to Get Started

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Agent SX works with your existing Salesforce or Okta login

Quickly see recent case activity, act on customer signals, and create reminders 

Turn every agent into a super agent with Generative AI tools that boost soft skills and tone

Elevate Agent Productivity

Reduce escalations and cut through backlog to increase customer retention and revenue