Come Say Hello at Booth 414

The 2023 TSIA World: Envision Show in Las Vegas is taking place October 16-18. This is the industry’s premier event for data-driven insights to grow your business profitably.  It’s 3 days filled with chances to network with your peers, interact with presenters, make contacts, and build your resources to help solve problems.

To help in your efforts, we have a full slate of offerings…

Stop by booth 414 for your personalized support maturity assessments to help identify your team’s strengths and areas for improvement. You can complete the assessment before you arrive and review your results with our Support Experience Experts when you arrive.

Also at the booth, we’re also offering product demos and Escalation Survival kits.

On Tuesday evening, join us at the Lift Bar VIP Bash.

And finally, be sure to attend the speaker session on Tuesday at 2:50 PM led by SupportLogic’s very own Judith Platz.

ARIA Resort & Casino
Las Vegas, NV

October 16-18, 2023

What’s Happening at TSIA Envision

Lift Bar VIP Bash

Hosted by: SupportLogic and Rocketlane

Predicting a Great Time

Start Your Registration

Join us during TSIA Envision for an invite-only, exclusive event hosted by SupportLogic and Rocketlane.

Elevate your spirits at Lift Bar, conveniently located inside the ARIA Resort and Casino. Walk out of the convention center and into the reception without the hassle of getting a ride.

You’ll have the chance to share your own experiences and meet other like-minded professionals who are passionate about transforming the support experience.

Space is limited. Register now to save your spot.

Lift Bar
ARIA Resort & Casino
3730 Las Vegas Blvd S
Las Vegas, NV 89158

October 17, 2023
7.30 pm – 9.30 pm

RSVP Today!

Complete Your Free Support Maturity Assessment

See Where Your Organization Falls On the Scale from Reactive to Predictive

The customer support maturity model encompasses six major stages from reactive to fully predictive:

1. Reactive

2. Formal

3. Managed

4. Strategic

5. Proactive

6. Predictive

Which stage describes your team? We’re scheduling appointments before, during, and after the conference to help you figure that out. 

Complete the online assessment, then visit the SupportLogic booth (#414) to review your results.

Speakers & Session Info

Predictive and Generative AI – The Hype, Reality, and Real-World Use Cases for Transforming Customer Support and Success

Join our session Predictive and Generative AI – the Hype, Reality, and Real-World Use Cases for Transforming Customer Support and Success, where industry experts will dissect the role of predictive AI in shaping the customer support landscape.

Discover how predictive AI can empower your organization to address customer needs, optimize operations, and harness historical data.

Key Takeaways:

  • Understand the fundamental differences between predictive AI and generative AI
  • Explore real-world use cases showcasing the power of predictive AI in customer support
  • Learn how predictive AI can enhance your organization’s decision-making and priority-setting processes

Don’t miss this opportunity to stay ahead of the curve and gain a competitive edge in the era of AI-driven customer support

Tuesday, October 17
2:50 pm – 3:20 pm

Judith Platz - Chief Customer Officer at SupportLogic

Judith Platz
Chief Customer Officer

Steven Davis
Senior Director of Enterprise Support

Sanders Slaven
Global Head of Customer Success
John Deere

Pankaj Bhardwaj
Senior Vice President
Automation Anywhere