AI Innovations in Post-Sales CX

Customer expectations are rising. Operational costs are under strain. Data and intelligence are fragmented. And AI is pushing every enterprise to rethink how every business function is run. 83% of executives say failing to improve CX poses significant risks to revenue and market share.

​On June 12 in London, join a curated group of CX, technology and data visionaries for an in-depth look at how global organizations are rearchitecting post-sales customer experience with the latest innovations in AI.

​We will dig into the practical questions facing every organisation:

• ​​How to extract actionable signals from unstructured data?
• ​What use cases to prioritise and how to show ROI?
• ​How to handle data fragmentation, silos and readiness?
• ​How to replace CX surveys with AI?
• ​How to manage people and process, and cultural changes?
• ​How to handle GDPR, CCPA, and comply with the EU AI Act?
• ​Should you build or buy AI agents?

​This is a strategic conversation about where CX is going—and how to prepare your business to lead it.

​What to Expect / Agenda:

​Discussion on industry trends, thought leadership, live interactive demos, real-world case studies.

​12:00 Welcome, Lunch & Keynote: The Agentic AI Enterprise
The executive case for rethinking CX architecture
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13:00  Product Strategy Sessions: Building for What’s Next
How a CX PaaS platform model enables ambient intelligence, cross-system context, and enterprise-ready extensibility.

​Technical solution deep dives on how to build and deploy an Agentic AI platform.
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15:00  Panel Discussion: Transformational Leaders
Real-world insights from companies evolving their CX operations, balancing AI adoption, and managing internal change
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16:00  Executive Networking & Discussion
Connect with peers over drinks and shared challenges

​Speakers:

​Krishna Raj Raja, Author of Support Experience: How Innovative Companies Use AI to Win the Hearts, Minds, and Wallets of Customers

​Erika Semtei-Rotundo, Vice President Customer Support, Braze

​Max Greene, Director, Customer Experience, SupportLogic

​Joe Andrews, Chief Marketing Officer, SupportLogic

The event is sponsored by SupportLogic as one of the official fringe events as a part of London Tech Week programme.