Unlock
Customer Signals
in Every Interaction

Capture the true Voice of the Customer, act on insights, and elevate your brand

Support Experience helps your business do more with less in a challenging economy

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Typical Support Challenges

Customer insights trapped in data silos

An inability to analyze every customer interaction for predictive signals leaves teams flying blind.

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In reactive mode, teams burn out and customer relationships suffer.

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Without an engaged, well-coached and happy team, customer support and brand experience suffer.

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A focused customer experience drives customer relationships and expansion.

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The World’s First Support Experience (SX) Platform

Finally, extract the voice of the customer and use those insights to transform the role of support.

Predict Escalations

Discover hidden insights about customer satisfaction, issue urgency and potential revenue risks from every support interaction to get ahead of potential escalations.

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Prevent Customer “Fire Drills”

Gain a deeper understanding of every customer relationship and take decisive action in real-time.

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Elevate Every Agent

Better engage every agent to foster more effective support while delivering soft skills and other coaching moments to improve employee satisfaction and retention. 

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Retain Customers

Get ahead of potential churn events with an early warning system that empowers both support and customer success teams to protect and grow revenue.

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Turn Your System of Record into a System of Action

SupportLogic works with what you already use, unlocking the customer insights trapped within your ticketing system and providing actionable recommendations that can be used across your entire organization (support, product, engineering, sales, and customer success).

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Innovative Support and Success Leaders Love SupportLogic

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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