Extract the voice of the customer to elevate your customer support and transform customer experience.
Inability to analyze every interaction for predictive insights leaves teams flying blind.
When you’re always in reactive mode, teams get burnt out and customer relationships suffer.
Without engaged, well coached and happy agents, the support and brand experience suffers.
Support experience must be an area of investment driving a differentiated customer experience.
A force multiplier for your CRM, SupportLogic unlocks insight from unstructured data in every customer interaction and shares actionable recommendations with the function teams (support, product, engineering, sales and customer success) empowered to improve customer experience.
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“
Sr. Director, Global Customer Support
%
churn reduction
+
%
increase in nps
+
%
increase in csat
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
VP, Customer Success at Scale and Support Service
%
Redcution in escalations
+
/ 5
Partner CSAT
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness
%
Reduction in Escalations
+
NPS
%
CSAT
Reduce Customer Escalations by 40%
