For two decades, customer experience has been bolted onto the CRM. Tickets, surveys, routing rules, escalation queues, KCS licenses, and dashboards on top of dashboards. It’s a layered stack designed for human triage.
That stack is the wrong shape for AI. Agents need clean data, persistent context, and an open interface. CRMs were never built to provide any of them.
SupportLogic provides the missing layer. Cognitive AI Cloud extracts data and signals from every post-sales system you already own, builds context across years of customer history, and exposes everything through an MCP server, a Data Cloud, and an API to allow Claude, ChatGPT, your in-house apps, and your CRM widgets all to see the same source of truth.
The result: fewer tools, fewer surveys, fewer escalations and a CX function that finally moves at the speed of AI.
%
Decrease in case volume after deploying the Knowledge Agent
CVENT · 2+ yrs
%
Reduction in customer escalations across the install base
Aggregate · multi-year
%
Reduction in customer churn using account health signals
Fivetran · 3+ yrs
%
Faster resolution time with intelligent case routing
Coveo · 3+ yrs
“Resolve SX does the magic of deciding which source is best correlated and when to show results. It’s automation we simply couldn’t have built ourselves.”
Head of Global Support, NICE
%
Reduction in Escalation Rates
%
SEARCH ACCURACY
%
REDUCTION IN MONTHLY CASE VOLUME
“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“
VP, Global Customer Support, Certinia
%
REDUCTION IN ESCALATION RATE
%
DECREASE IN TIME TO RESOLUTION
CSAT FROM TAKING ACTION ON SENTIMENT
“72% of our strategic customers have improved customer sentiment.”
VP, Customer Support, Basware
%
Reduction in Escalations
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success, Databricks
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
In 45 days, SupportLogic can be live on your data — extracting signals, running agents, and powering whatever you build on top. Talk to us about replacing what you don’t need anymore.
