Predictive, Generative and Agentic AI for Complex Support

Eliminate customer escalations, CSAT surveys, knowledge gaps, and operational inefficiencies. Increase your margins without sacrificing brand experience.

See how SupportLogic makes your ticketing system better

“SupportLogic helps us drive quality, making it more reliable for our clients to consume our technology.”

Trusted by leading technology companies

Hear from our customers

Act on the voice of the customer across every support interaction

SupportLogic is designed for the enterprise, built to work with unstructured data, natural conversations, and the custom elements in your ticketing system.

Monitor Every Human and Virtual Agent

Extract sentiment signals in real time from every customer interaction

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A Complete Platform Built for B2B Support

SupportLogic SX is designed for complex B2B support – solving the most impactful use cases

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Omnichannel support for CRM, Support, Chat, Voice

Plug your existing tech stack into a data pipeline built for handling real-time AI analysis

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Enterprise Ready with a Secure, Virtual Private Cloud

Connect to an isolated VPC designed to keep your customer data safe

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A complete layer of intelligence for your support ticketing system

AI alone is not enough. SupportLogic surfaces the insights trapped within your data and provides recommendations and workflows that can be used by your entire organization (support, product, engineering, sales, and customer success).

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The world’s most innovative companies love SupportLogic

“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”

Katherine Sullivan

SVP, Customer Success, Salesforce

Salesforce slashed escalation rates by 56%

56

%

Reduction in Escalation Rates

<

2

%

ESCALATION RATE SINCE USING SUPPORTLOGIC

13

%

PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success, Databricks

Databricks takes a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

Chief Customer Officer, Coveo

Coveo reduced time to resolution from 4 days down to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness, Nutanix

Nutanix reduced escalations and improved CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform