Shift from
Reactive to
Proactive Support

Extract signals from every customer interaction and use real-time recommendations to elevate the customer support experience

Support Experience is Critical to Revenue – Are You Prepared?

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Typical Support Challenges

Focus on the wrong metrics

Inability to analyze every interaction for predictive insights leaves teams flying blind.

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When you’re always in reactive mode, teams get burnt out and customer relationships suffer.

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Without engaged, well coached and happy agents, the support and brand experience suffers.

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Support experience must be an area of investment driving a differentiated customer experience.

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The World’s First Support Experience (SX) Platform

Extract the voice of the customer to elevate your customer support and transform the customer experience.

Predict Escalations

Discover hidden insights about customer satisfaction, issue urgency and potential revenue risks from every support interaction to get ahead of potential escalations.

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Prevent Customer “Fire Drills”

Gain a deeper understanding of every customer relationship and take decisive action in real-time.

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Elevate Every Agent

Better engage every agent to foster more effective support while delivering soft skills and other coaching moments to improve employee satisfaction and retention. 

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Retain Customers

Get ahead of potential churn events with an early warning system that empowers both support and customer success teams to protect and grow revenue.

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Turn Your System of Record into a System of Action

A force multiplier for your CRM, SupportLogic unlocks insight from unstructured data in every customer interaction and shares actionable recommendations with functional teams (support, product, engineering, sales, and customer success) to improve customer experience.

Explore Our Integrations

Innovative Support Leaders Love SupportLogic

Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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