Shift from
Reactive to
Proactive Support

Extract signals from every customer interaction to provide real-time recommendations to elevate the customer support experience

Support Experience is Critical to Revenue – Are You Prepared?

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Typical Support Challenges

Extract the voice of the customer to elevate your customer support and transform customer experience.

Focus on the wrong metrics

Inability to analyze every interaction for predictive insights leaves teams flying blind.

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When you’re always in reactive mode, teams get burnt out and customer relationships suffer.

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Without engaged, well coached and happy agents, the support and brand experience suffers.

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Support experience must be an area of investment driving a differentiated customer experience.

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The World’s First  Support Experience (SX) Platform

Gain a deeper understanding of every customer relationship and take decisive action in real-time.

Predict Escalations

Discover hidden insights about customer satisfaction, issue urgency and potential revenue risks from every support interaction to get ahead of potential escalations.

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Prevent Customer “Fire Drills”

Get the tools to quickly tackle potential customer issues before they escalate.

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Elevate Every Agent

Better engage every agent to foster more effective support while delivering soft skills and other coaching moments to improve employee satisfaction and retention. 

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Retain Customers

Get ahead of potential churn events with an early warning system that empowers both support and customer success teams to protect and grow revenue.

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We Turn Your Systems of Record into a

System of Action

A force multiplier for your CRM, SupportLogic unlocks insight from unstructured data in every customer interaction and shares actionable recommendations with the function teams (support, product, engineering, sales and customer success) empowered to improve customer experience.

Explore Our Integrations

Unicorns and Decacorns Love SupportLogic

“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Databricks’ proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“

Alex James

Sr. Director, Global Customer Support

Reduce Customer Churn by 25%

25

%

churn reduction

+

40

%

increase in nps

+

5

%

increase in csat

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

Redcution in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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