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Predictive and Generative AI
for Customer Support

Protect your brand experience:
Predict and prevent customer escalations.
Observe and act on the voice of the customer in real time.

How does SupportLogic work?

Salesforce slashes escalations 56% and gains manager productivity with real-time sentiment data

World-class brands use SupportLogic

Read our customer stories

Turn Your System of Record into a System of Action

SupportLogic works with what you already use, unlocking the customer insights trapped within your ticketing system and providing actionable recommendations that can be used across your entire organization (support, product, engineering, sales, and customer success).

Explore Integrations

Observe and act on the voice of the customer across every support use case.

Finally, extract the voice of the customer and use those insights to transform the role of support.

Support Operations Efficiency

Predict and prevent escalations, reduce time to resolution, and drill into customer sentiment to grow and protect customer relationships.

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Quality Monitoring & Coaching

Monitor 100% of support channels and act on predictive CSAT and CES scores to improve metrics.

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Agent Productivity

Empower support engineers to solve cases quick with the help of predictive and generative AI tools

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Innovative support and success leaders love SupportLogic

“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”

Katherine Sullivan

SVP, Customer Success, Salesforce

Salesforce slashed escalation rates by 56%

56

%

Reduction in Escalation Rates

<

2

%

ESCALATION RATE SINCE USING SUPPORTLOGIC

13

%

PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success, Databricks

Databricks takes a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

Chief Customer Officer, Coveo

Coveo reduced time to resolution from 4 days down to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness, Nutanix

Nutanix reduced escalations and improved CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform