Deploy AI agents to eliminate customer escalations, surveys, knowledge gaps, manual coaching, manual routing, churn risk, backlog and operational inefficiencies.
Enterprise support spans across people, channels, and systems of record. But CRMs are designed for simple cases, with AI designed for basic needs. These are some of the ways your existing tech stack falls short:
The hype around AI ignores the reality that enterprise support is complicated. Enterprise support occurs across numerous touch points across several channels over time, and they’re all driven by different systems of record. Now you can connect these systems of record and extract nuanced signals from noisy customer interactions to maintain context and drive action like never before.
“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“
VP, Global Customer Support, Certinia
%
REDUCTION IN ESCALATION RATE
%
DECREASE IN TIME TO RESOLUTION
CSAT FROM TAKING ACTION ON SENTIMENT
“72% of our strategic customers have improved customer sentiment.”
VP, Customer Support, Basware
%
Reduction in Escalations
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
SVP, Customer Success, Salesforce
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success, Databricks
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform
