Inability to analyze every interaction for predictive insights leaves teams flying blind.
When you’re always in reactive mode, teams get burnt out and customer relationships suffer.
Without engaged, well coached and happy agents, the support and brand experience suffers.
Support experience must be an area of investment driving a differentiated customer experience.
A force multiplier for your CRM, SupportLogic unlocks insight from unstructured data in every customer interaction and shares actionable recommendations with functional teams (support, product, engineering, sales, and customer success) to improve customer experience.
“Our management team uses SupportLogic as our eyes everywhere.”
VP of Technical Support
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
VP, Customer Success at Scale and Support Service
%
ReduCtion in escalations
+
/ 5
Partner CSAT
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness
%
Reduction in Escalations
+
NPS
%
CSAT
Reduce Customer Escalations by 40%
