SUPPORTLOGIC COGNITIVE AI CLOUD

Cognitive AI Cloud for Post-Sales CX

Continuously monitor and extract nuanced signals from siloed customer interactions, maintain context, and enable business intelligence and in-house applications.

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Powering Enterprise-Class AI Agents Across Systems of Record

SupportLogic Cognitive AI Cloud is built to solve the toughest technical challenges in enterprise support. SupportLogic’s platform powers nine ambient AI agents that autonomously run in the background to bring efficiency to support operations and drastically improve customer experience.

A Data Extraction Engine Built for the Complexities of Enterprise Data

Extracts data from across enterprise systems and normalizes the schema into a universal data format. Allows data stitching across cloud systems using common relationship identifiers. Leverages differential sync and zero copy. Powerful data transformation layer allows data manipulation without need to modify the source data.

Hyper-Personalized and Context-Aware AI Agents and Chatbots

Powered by an Ensemble of Best-in-Class AI Technologies

SupportLogic Cognitive AI Cloud employs an ensemble model that integrates numerous AI technologies, including a custom-built precision RAG that outperforms public LLM benchmarks.

Domain-Specific Annotation Models

Purpose-Built for Enterprise Communications

Featured in Prioritization Agent

Precision RAG

Beats OpenAI Benchmarks

Featured in Knowledge Agent

Gradient-Boosted Decision Trees

Accuracy Boosted with
NLP Embeddings

Featured in Escalation Agent

Optimized Generative AI

Intelligent Balancing of Performance & Cost

Featured in Language Agent

Domain-Specific NLP

Purpose-Built for Enterprise Communications

Featured in Sentiment Agent

Dynamic Reinforcement Learning

With Adaptive Ranking Algorithms

Featured in Routing Agent

Multi-Channel Scoring Models

Differential Weighted
Channel Aware Scoring

Featured in Account Health Agent

White Box Models

Predictive AI Models that Reveal Decision Factors

Featured in Coaching Agent

Automatic Keyword Extraction

With Domain Independent Extraction Algorithm

Featured in Voice Agent

Frequently Asked Questions

What’s included in the SupportLogic Cognitive AI Cloud?

SupportLogic Cognitive AI Cloud includes:

VPC dedicated to your data sources, hosted and managed by SupportLogic
Data extraction engine that can connect to multiple SORs
Signal extraction engine that extracts 40+ signals
Orchestration engine for defining rubrics and creating alerts
Enterprise AI Agents
SupportLogic Data Cloud for BI access to data insights

How does it work?

SupportLogic is a layer of intelligence that sits on top of your customer data sources. We use natural language processing to extract sentiment signals from both your customers and your team and use those signals to predict which situations to focus on first. These signals are also tagged in the customer interactions for data analysis of trends and patterns. Your case history is also used to train the predictive machine learning models for accuracy customized to your environment.

Do I need my own instance of Snowflake AI Data Cloud?

You can use your own instance of Snowflake or we can provide one during onboarding.

How long does it take to implement?

New customers typically onboard and start seeing AI insights from core implementation within 45 days.

SupportLogic Cognitive AI Cloud implementation is a short and straightforward process after initial implementation.

What is the implementation cost?

Implementation is a flat fee. Contact us for a price estimate.

What is your pricing model?

SupportLogic employs a usage-based pricing model. We charge an implementation fee for each module and then the actions you take in the system incur charges based on usage and value. This ensures you only pay for the parts of the platform that you use.

Contact us for a full estimate of annual pricing based on your initial case volume and selected use-cases.