Prevent customer churn by monitoring and acting on at-risk accounts.

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“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.”

Alex James, Sr Director, Global Customer Support, Fivetran

25

%

REDUCTION IN
customer churn

80

%

Reduction in escalation requests BY Nutanix

80

%

reduction in escalations BY basware

A single pane of truth for account health

Compute account health score from an aggregate of factors

Use the Support Health Score dashboard to drill into specific issues or see a birds-eye view of an account’s support experience.

Prioritize customers with predictive Sentiment Scores and Needs Attention Scores, showing you which cases to focus on first.


Make a group of customers accounts to easily track their support outcomes, drill into sentiment signals, and monitor possible churn risks.

Cut Through the AI Hype and Get Real-World Results

“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“

Jenna Koontz

VP, Global Customer Support, Certinia

Real-time sentiment analysis has enabled proactive Support Experience

30

%

REDUCTION IN ESCALATION RATE

28

%

DECREASE IN TIME TO RESOLUTION

90

CSAT FROM TAKING ACTION ON SENTIMENT

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“72% of our strategic customers have improved customer sentiment.”

Arnoud Schouw

VP, Customer Support, Basware

Improved CX with shift from “product-centric” to “customer-centric”

80

%

Reduction in Escalations

93

%

IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS

72

%

IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS

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“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”

Katherine Sullivan

SVP, Customer Success, Salesforce

Salesforce slashed escalation rates by 56%

56

%

Reduction in Escalation Rates

<

2

%

ESCALATION RATE SINCE USING SUPPORTLOGIC

13

%

PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success, Databricks

Databricks takes a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue