Stop Firefighting and Start Using Escalation Management

Leverage customer sentiment, urgency, and over 40 signals to predict and prevent escalations

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Reduction in Customer Escalations



Reduction in Operational Expenses



Reduction in Time to Resolution

Escalation Management Customized to Your Case History

Predictive AI with Recommendations

See escalations before they happen and take immediate action.

Manage every customer escalation in a powerful kanban board.

Leverage the power of industry-tuned NLP to see exactly where customer interactions escalate.

Escalation Prediction with a Machine Learning Feedback Loop

Fine-tune the escalation prediction engine to your specific needs by providing feedback via an intuitive UI. Machine learning models will automatically adapt to your needs based on your feedback.

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Comprehensive Escalation Workflow

Track escalations by customer account. Identify the engineering and product issues associated with the escalations. Add and edit escalation notes and share progress.

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Track Escalation Support

Understand what is driving customer escalations. Identify patterns and slice and dice the data by region, priority, or any one of your case fields.

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Easy Case Sharing

Share case details with your engineering or customer success teams and collaborate without having to purchase extra CRM licenses. Create Slack or MS Teams channels with a simple drag and drop.

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Reduced Customer Escalations by 40%

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations



Reduction in Escalations







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