Provide precise answers to customer questions, eliminate customer surveys, reduce escalations, automate quality monitoring and coaching, auto-assign cases and understand the trends and patterns in support tickets.
SupportLogic’s is an all-in-one AI platform is purpose built for enterprise support. SupportLogic AI agents automatically extracts nuanced signals from noisy customer interactions, learns escalations patterns, and trends while maintaining context to drive action like never before.
One of our product experts will walk you through a detailed demo.
Start with the greatest hits, then tour more over on the product tours page.
Find issues before they become fire drills and solve cases faster
Take advantage of the product insights hiding in your ticketing system within minutes
Use our escalation prediction workflow to put out the smoke before the fire
Save your customer success team hours of prep work and prevent at-risk accounts from churning
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
SVP, Customer Success, Salesforce
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success, Databricks
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Chief Customer Officer, Coveo
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness, Nutanix
%
Reduction in Escalations
+
NPS
%
CSAT
