Upcoming Events

Webinar
Oct 29, 2025
Virtual
AI at Your Fingertips: Escalation Risk, Sentiment, and Insights Directly Inside Your CRM

See how embedded AI widgets surface real-time insights that help your teams stay ahead of escalations, reduce case handling time, and drive better customer outcomes.

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Webinar
Nov 19, 2025
Virtual
Intelligent Case Routing: Balancing Skills, Signals, and Capacity for Better CX

Improve customer outcomes with intelligent case routing that balances skills, signals, and agent capacity.

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Webinar
Dec 03, 2025
Virtual
No More Surprise Renewals: How the Expand Module Turns Signals into Saves and Growth

Avoid costly surprises at renewal time with unbiased customer health scores, churn signal detection, and expansion indicators.

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Past Events On Demand

SX LIVE Road Show, Conferences
Mar 28 – 29, 2025
In-person
Support Experience AI Conference – India 2025

Join us in Bangalore on March 28th, 2025 for a day of learning, networking, and AI-driven insights that will redefine how you deliver customer support.

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Webinar
Mar 06, 2025
Virtual
Hype, Myths, and Reality of Agentic AI

Explore the disruptive and transformative potential of Agentic AI, while separating reality from the hype.

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Webinar
Dec 12, 2024
Virtual
Turn Support Signals Into a Force for Customer Renewal and Expansion

Customer support leaders are investing in AI-powered solutions that provide precise answers instead of just search results.
In this webinar, explore the importance of delivering accurate knowledge to resolve support requests and its potential impact on end-customers.

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SX LIVE
Oct 07 – 09, 2024
In-person
Support Experience Conference

Relive the experience: Every session from this year’s Support Experience Conference is now on demand. Learn from the best in the industry and stream the latest in AI for B2B support.

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Webinar
Aug 02, 2024
Virtual
The Knowledge Gap: How to Deliver Fast, Accurate Answers to Customer Support Problems

Customer support leaders are investing in AI-powered solutions that provide precise answers instead of just search results.
In this webinar, explore the importance of delivering accurate knowledge to resolve support requests and its potential impact on end-customers.

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Webinar
May 09, 2024
Virtual
Real-world Generative AI Solutions for Complex Support

Just 5% of customers prefer self-service options for complex or nuanced problems. To be efficient, today’s support teams need purpose-built generative AI solutions. Join us to see generative AI solutions built for you.

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