Supercharge Your Support Team

Create custom case evaluation rubrics, coach agents in real time, and track the development of your entire support organization.

Request a Demo

Standardize Agent Evaluations and Monitor the Process in One Spot

Enforce a Standard for Customer Support Experience Quality

Evaluate agent soft skills, case hygiene and troubleshooting against a set rubric

Learn More

Use AI-suggested case highlights for more streamlined, real-time coaching

Learn More

ACE reads 100% of cases and uses NLP and AI to recommend the best cases to review

Learn More

Custom Evaluation Rubrics

Create your own rubric or use one out of the box. Standardize the rubric and coaching process across your organization or slice it by team, product line, or region.

Go To Product

Track Agent Progress

Establish baseline evaluation scores for an agent, a team, or your entire organization and analyze improvement trends in one place. Provide support team visibility to every level of your organization.

Go To Product

Technology Unicorns Love SupportLogic

“SupportLogic’s tools give us true early indication of cases that are about to escalate.”

Nir Galpaz

Vice President Technical Services and Support

8×8 predicts escalations

+

90

%

increase in predicted escalations

20000

+

cases analyzed by supportlogic

100

%

of cases read by nlp

Read Case Study