Supercharge Your Support Team

Create custom case evaluation rubrics, coach agents in real time, and track the development of your entire support organization.

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Standardize Agent Evaluations and Monitor the Process in One Spot

Enforce a Standard for Customer Support Experience Quality

Evaluate agent soft skills, case hygiene and troubleshooting against a set rubric

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Use AI-suggested case highlights for more streamlined, real-time coaching

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ACE reads 100% of cases and uses NLP and AI to recommend the best cases to review

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Custom Evaluation Rubrics

Create your own rubric or use one out of the box. Standardize the rubric and coaching process across your organization or slice it by team, product line, or region.

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Track Agent Progress

Establish baseline evaluation scores for an agent, a team, or your entire organization and analyze improvement trends in one place. Provide support team visibility to every level of your organization.

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Technology Unicorns Love SupportLogic

“SupportLogic’s tools give us true early indication of cases that are about to escalate.”

Nir Galpaz

Vice President Technical Services and Support

8×8 predicts escalations




increase in predicted escalations



cases analyzed by supportlogic



of cases read by nlp

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