Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
In a time of disruption and uncertainty, Beth has managed to refine and realign the customer functions to be more customer-focused as well as drive new product adoption among Puppet’s install base. In her short tenure, Beth has helped Puppet improve its Net Promoter Score and improved customer retention and expansions.
Reduce escalations and cut through backlog to increase customer retention and revenue