The Role of the CCO in the Go-To-Market

CCO Perspectives: Monthly thought-provoking conversations with leaders from customer support, success, and service.

In a time of disruption and uncertainty, Beth has managed to refine and realign the customer functions to be more customer-focused as well as drive new product adoption among Puppet’s install base. In her short tenure, Beth has helped Puppet improve its Net Promoter Score and improved customer retention and expansions.