Tough times are ideal for making changes so take full advantage of opportunities to make the changes. In tough times, it may feel particular difficult to retain customers, let alone sell more—but it can be done. Françoise shows us how to keep in touch with customers, put in place effective retention mechanisms, and decide when and how to expand relationships with customers who would welcome it.
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue