Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
Chief Marketing Officer, SupportLogic
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- Knowledge AgentEliminate knowledge gaps and resolve issues quickly with predictive answers
- Escalation AgentEliminate escalations and manage active escalations more effectively
- Sentiment AgentEliminate surveys and unlock the true voice of the customer
- Prioritization AgentEliminate backlog and operational inefficiencies
- Voice AgentEliminate note-taking and detect tonality and sentiment from voice calls
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- Routing AgentEliminate manual routing and match the right engineer to every issue
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- Language AgentEliminate language barriers with auto-translation and tonality/grammar assist
- Summarization AgentEliminate loss of context and improve support team productivity
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