INTERCOM INTEGRATIONS
Monitor, understand, and improve Fin and human interactions to prevent escalations, reduce churn, and boost CSAT.
Intercom modernizes self-service and live conversations (Fin + Help Desk) while SupportLogic provides proactive signal intelligence (sentiment, escalation prediction, account health) across every post-sales interaction. Together it means fewer escalations, better CSAT/retention, and a unified way to monitor and improve both bot and human conversations.
To truly protect customer relationships, you need to see the full picture across both human and virtual agents. SupportLogic sits above your CRM and Intercom to create a continuous feedback loop between every conversation, every team, and every outcome.
Add a layer of real-time signal intelligence, governance, and contextual knowledge on top of your chatbot for instant oversight and smarter AI-led conversations.
Enforce style, tone, compliance, and product claims.
Merge chat transcripts, voice transcripts, and case data in a unified view.
Flag anomaly patterns, sentiment drift, and off-policy outputs immediately.
Equip Fin with verified answers from your knowledge base and enterprise systems so bots ground responses in facts—not guesses.
SupportLogic handles the data migration between your CRM, Intercom, and SupportLogic instances. Every customer benefits from a dedicated VPC, read-only ingestion with differential sync and zero-copy; SOC 2 Type II/ISO-27001; GDPR/CCPA/HIPAA. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.
SupportLogic integrates directly with Intercom to extract and analyze unstructured customer signals from every conversation – both Fin (chatbot) and human agent interactions. SupportLogic Ambient AI continuously monitors these chats for sentiment, urgency, frustration, and escalation risk, and then feeds that intelligence back into your CX workflows, CRMs, and dashboards. This gives teams end-to-end visibility into customer health, trends, and risks that Intercom alone doesn’t expose.
Fin focuses on automating customer conversations, answering questions instantly and reducing live chat volume.
SupportLogic complements that automation by monitoring, understanding, and improving those conversations:
In short: Fin handles the front line; SupportLogic provides the command and observability layer behind it.
Yes. SupportLogic ingests the full transcript of Fin interactions via Intercom’s export or API layer. Even if a case never reaches a human agent, our Sentiment and Escalation Agents score the interaction for emotion, frustration, and risk, allowing you to identify self-service blind spots and retrain Fin on missed opportunities.
SupportLogic steps in immediately.
After resolution, the QA and Coaching workflows analyze 100% of transcripts (not just samples) for quality and training.
Intercom provides chat-level reporting. SupportLogic goes further by:
This helps leadership see what’s really driving customer satisfaction, churn, or upsell opportunities.
SupportLogic is SOC 2 Type II, ISO 27001, GDPR/CCPA/HIPAA compliant, and aligns to Salesforce’s Trust Layer patterns like masking and zero-retention with third-party LLMs. SupportLogic also complies with the EU AI Act.
No. SupportLogic enhances Intercom; it doesn’t replace it.
Intercom handles customer engagement and automation; SupportLogic provides continuous insight, QA, and context — across Fin, human agents, and your broader CX stack (CRM, voice, and data lake).
Think of SupportLogic as Datadog for your customer relationships — an observability layer that ensures nothing slips through the cracks.
Across enterprise deployments, SupportLogic delivers measurable outcomes:
20% higher CSAT — without increasing headcount.
Customers like Salesforce, NICE, and Databricks use SupportLogic alongside their existing AI systems to achieve these gains.
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform
