Trusted by Leading Technology Companies
Innovative support leaders are preventing customer escalations, reducing churn, and elevating the support experience
The world’s most innovative companies love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan / SVP, Customer Success, Salesforce
%
REDUCTION IN ESCALATION REQUESTS
<
%
Escalation rate since
using supportlogic
%
Productivity gain for
Every swarm lead and
manager
Hear from Our Customers
Arnard Schouw, VP of customer support at Basware, tells his story.
Jenna Koontz, VP of Global Customer Support at Certinia tells her story.
Jerry Stalick, Senior Vice President, and his team led the initiative in improving the efficiency of the support team.
Rachel Letchumanan, Program Director for CX Strategy and Operations at Demandbase, tells her story.
Trusted by Leading Enterprises
Case Studies
See How Enterprises are Gaining True Value from AI in Transforming the Post-Sales Customer Experience
Salesforce Slashes Escalations 56% and Gains Manager Productivity
Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day. Read more.
Informatica Partners with SupportLogic to Accelerate AI with Business Impact
In just 45 days, Informatica redirected resources to new initiatives and made their support managers more efficient by monitoring sentiment across every customer interaction. Read more.
Qlik Reduced Customer Escalations by 30% in Just Six Months
Qlik faced the operational challenge of transforming its support team from reactive to proactive to prevent escalations and better prioritize cases. To achieve this, the company turned to SupportLogic’s AI-powered continuous service experience platform. Read more.
Zywave Protects Itself Against Surprise Escalations
The support organization at Zywave was looking to transform from a reactive model to a more proactive support experience. Additionally, they wanted to shift from a cost center to position support as a strategic element of the overall customer experience. Read more.
Customer Wall of Love
See How Our Customers Feel About SupportLogic
“SupportLogic has given us that edge with accurate predictions that allows us transform from a reactive to a proactive model of support.”
Rajesh Ramesh, Support Manager, UiPath
“We use sentiment analysis to make sure support cases are handled correctly, to prevent escalations and to deliver a differentiated service experience to our customers.”
Matt Blair, SVP Support and Customer Success, Databricks
“My team and my managers see SupportLogic as their cockpit, I’m flying a plane. This is the cockpit.”
Chris Todd, Director, Support Quality & Service Enablement, Snowflake
“[SupportLogic] gives you your life back as a Support Manager. You can move from constant escalations to managing your organization.”
Chris Romrell, Director of Continuous Improvement, NICE
“Running support without SupportLogic is like flying airplane without dashboards, it can be done but it is much easier to run with the intelligence from SupportLogic.”
Emre Tekoglu, VP of Support, Zywave
“In the 3 months since we started using SupportLogic for Intelligent Case Assignment, we have seen a 50% reduction in MTTR.”
Patrick Martin, Chief Customer Officer, Coveo
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform