We’ve done all the heavy lifting
We do the work to ensure the uniqueness of your organization is integrated. Frictionless onboarding means it’s easy to connect and act on insights immediately.
Take Your Support Operations to the Next Level
When you connect SupportLogic to Freshdesk, you unlock a myriad of benefits.
Signal Extraction and AI/ML Analysis
Case Escalation Prediction
Agent Coaching and Optimization
Case and Customer Sentiment Analysis
Customer Churn Prediction
Level up your Support Workflow
Bi-directional integration with Freshdesk lets you to manage support cases and customers from right within SupportLogic.
Read and write directly into Freshdesk – keeping your workflow in one place.
Freshdesk Integration Features
Some of our customers’ favorite write-back capabilities include:
Secure, No-Hassle Integration
As part of your onboarding process, SupportLogic handles the data migration between your Freshdesk and SupportLogic instances. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.