What will be covered in this SLA compliance webinar?

The webinar demonstrates eight new SLA compliance features in Core SX, including unified SLA hubs, tiered account commitments, custom business hours, 1-click regional holiday imports, GenAI response automation, and custom breach alerting.

What is the format of the webinar?

It is a slide-free, 30-minute live product demonstration inside the SupportLogic platform with open-forum micro-Q&A pauses after every major functional block.

Who should attend this webinar?

Enterprise support leaders, customer success managers, and support operations teams who want to reduce alert fatigue, customize SLA tracking to business hours, and improve compliance reporting.

Modern SLA Compliance: Eliminate Noise and Meet Targets

A Fall Friday Demo

Say goodbye to alert fatigue and false breach notifications caused by rigid 24/7 SLA tracking. See how to eliminate SLA noise, streamline agent workflows, and prove contractual performance in real time.

Join us for a focused, 30-minute live demonstration of the new SLA compliance capabilities built directly into Core SX.

In this slide-free showcase, you’ll discover how to accurately align SLA tracking with your actual customer commitments, business hours, and regional schedules.

Here is what we will cover:

Unified SLA Hub & Tiered Commitments: Create custom SLA tiers for Accounts or Virtual Groups with safe target setting across First Response, Follow-up, and Resolution times.
Working Hours & Holiday Management: Configure multi-interval schedules and utilize 1-click imports for regional holidays (US, UK, India, Australia) to pause timers accurately during off-hours.
Proactive GenAI Automation: Set up automated outreach using dynamic variables and GenAI to craft personalized, brand-aligned responses before a breach occurs.
Tiered Alerting & Analytics: Monitor real-time SLA metrics across Case Cards, Account Hub, and workspace reports using custom breach alerts and multi-condition rules.

This is an open-forum session, so bring your questions, and be ready to follow along on your own screen.

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About SupportLogic SX

The Continuous Support Experience Platform

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