Understanding your customers’ feelings is crucial. Are your company and products well-received, or do customers feel negatively or indifferent? Do they intend to buy more or switch to competitors? To address these questions and enhance your customer experience, consider AI-based sentiment analysis.

This webinar explores how sentiment analysis enables companies to comprehend customer sentiment proactively and take swift action.

Key topics include:

  • Explaining how sentiment analysis works in customer support interactions
  • Identifying core use cases for improving the Support Experience
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Ryan Radcliff
Solutions Marketing,

Rob Hartwig
Solutions Architect,

SX focused companies use SupportLogic

About SupportLogic SX

The Continuous Support Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
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