Your CRM is already enhanced with AI, so why add more?
SupportLogic SX adds a full suite of predictive and generative AI tools built for complex support, giving you a subscription to continuous innovation.
AI Feature | SupportLogic SX | Salesforce Einstein | Zendesk AI | ServiceNow Now Assist | Freshdesk Freddy AI |
Sentiment Analysis & Scoring | |||||
Escalation Prediction | |||||
Auto Case Routing | |||||
Account Health Scoring | |||||
Support Analytics | |||||
Keyword Analytics | |||||
Next Best Action | |||||
Case Summarization | |||||
Case Prioritization | |||||
Troubleshooting Assist | |||||
Response Assist | |||||
Grammar & Tonality Assist | |||||
Translation Assistance | |||||
Voice Tone Analysis | |||||
Quality Assurance Scoring | |||||
Customer Effort Scoring | |||||
Slack & Email Digest |
Your data stays in a single-tenant virtual private cloud, where LLMs and small, domain-specific language models (SLMs) are trained to pick up the nuances of your case history.
Connect any number of CRM instances and data sources and see insights in a single place. From there, you can share product feedback, feature requests, and sentiment trends with your product, sales, and success teams in a single click, and without needing additional CRM licenses.
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
SVP, Customer Success, Salesforce
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success, Databricks
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Chief Customer Officer, Coveo
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness, Nutanix
%
Reduction in Escalations
+
NPS
%
CSAT
Reduce escalations and cut through backlog to increase customer retention and revenue
