Your CRM +
SupportLogic SX:
A win-win combination

Grow and protect your customer relationships with a complete AI solution that spans every support use-case.

See How Your Ticketing System Compares

Every CRM is now enhanced with AI, so why would you need more?
SupportLogic SX gives you a full suite of predictive and generative AI tools, built to help you resolve cases faster and make your team more productive.

AI Feature
SupportLogic SX
Salesforce Einstein
Zendesk AI
ServiceNow Now Assist
Freshdesk Freddy AI
Sentiment Analysis & Sentiment Scoring
Escalation Prediction
Case Assignment & Auto-Routing
Account Health Summarization
Support Analytics
Keyword Analytics
Next Best Action
Case Summarization
Case Prioritization & Classification
Troubleshooting/Triage Assistance
Response Assistance
Grammar & Tonality Assistance
Translation Assistance
Voice Tone Analysis
Quality Assurance Scoring
Customer Effort Scoring
Slack & Email Digest

Predictive and Generative AI, Trained from Your Data

Leverage LLMs and small, domain-specific language models (SLMs) within your own virtual private cloud.

Get automatic case summaries and next best action for quick troubleshooting

Distill intricate support case details into concise resolution summaries

Analyze customer sentiments embedded within case comments

Deliver Insights to the Entire Business

Get insights from multiple CRMs and data sources, all routed through a single-tenant architecture. Share product feedback, feature requests, and sentiment trends with product, sales, and success teams with a single click.

Build more accurate customer health scores

Analyze sentiment at individual or group levels

Discover product usage trends and create benchmarks

Innovative support and success leaders love SupportLogic

“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”

Katherine Sullivan

SVP, Customer Success, Salesforce

Salesforce slashed escalation rates by 56%

56

%

Reduction in Escalation Rates

<

2

%

ESCALATION RATE SINCE USING SUPPORTLOGIC

13

%

PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success, Databricks

Databricks takes a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

Chief Customer Officer, Coveo

Coveo reduced time to resolution from 4 days down to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness, Nutanix

Nutanix reduced escalations and improved CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

Read Case Study

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue