Upcoming Events

Webinar
Oct 29, 2025
Virtual
AI at Your Fingertips: Escalation Risk, Sentiment, and Insights Directly Inside Your CRM

See how embedded AI widgets surface real-time insights that help your teams stay ahead of escalations, reduce case handling time, and drive better customer outcomes.

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Webinar
Nov 19, 2025
Virtual
Intelligent Case Routing: Balancing Skills, Signals, and Capacity for Better CX

Improve customer outcomes with intelligent case routing that balances skills, signals, and agent capacity.

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Webinar
Dec 03, 2025
Virtual
No More Surprise Renewals: How the Expand Module Turns Signals into Saves and Growth

Avoid costly surprises at renewal time with unbiased customer health scores, churn signal detection, and expansion indicators.

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Past Events On Demand

SX LIVE
Sep 16 – 17, 2025
In-person
Enterprise AI for CX Summit 25 by SupportLogic

Join us Sept 16 & 17 and learn how the world’s most innovative companies are using AI to improve customer retention, operational efficiency and growth.

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Webinar
Jul 24, 2025
Virtual
Case Closed – Smarter Summaries, Greater Efficiency
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Jun 26, 2025
Smarter Answers, Better Support: NICE’s Knowledge-Driven Evolution With SupportLogic
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SX LIVE
Jun 12 – 13, 2025
In-person
AI Innovations in Post-Sales CX

​On June 12 in London, join a curated group of CX, technology and data visionaries for an in-depth look at how global organizations are rearchitecting post-sales customer experience with the latest innovations in AI.

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Webinar
May 22, 2025
Virtual
Winning Strategies: A Fireside Chat with Stevie Award Leaders
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Webinar
Apr 10, 2025
Virtual
Building a Business Case for SupportLogic

Designed for support and service delivery leaders and professionals, this session will highlight real-world examples of how organizations can justify an investment in AI driven support tools. We’ll also explore the cost of inaction, demonstrating why maintaining the status quo can be costly.

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