Basware integrated AI-driven sentiment analysis and escalation prediction, aiming to proactively identify and address customer pain points. To accomplish this, Basware turned to SupportLogic to align its support operations with its customer-centric strategy. SupportLogic provided real-time customer score data, which enabled Basware to implement rules and alerts, streamline processes, and focus on metrics that mattered most to its strategic and VIP customers.
About Basware
Basware is a global leader in financial software, specializing in procure-to-pay automation, e-invoicing, and accounts payable solutions. Its cloud-based platform connects buyers and suppliers, streamlining transactions and ensuring compliance with global invoicing regulations.
Basware offers tools for advanced analytics, cost optimization, and cash flow management, helping businesses improve efficiency and gain financial visibility. Committed to sustainability, it promotes paperless processes to support ESG goals. Headquartered in Finland, Basware serves enterprises worldwide, simplifying financial operations.
Basware’s next steps with SupportLogic
This success has sparked further innovation within Basware’s operations. “SupportLogic has become a foundational tool for how we engage with customers. It’s not just about solving problems anymore; it’s about building stronger, long-term relationships,” he concluded.
To learn more about how SupportLogic can help your company create better customer support experiences, take a free self-guided test drive or contact our solution consultants for a live demo.