Why Proactive Support Is More Important Than Ever
customer supportSupport Experienceproactive supportpredictive analytics…
Watch On-Demand
It’s time to challenge the status quo, expose the cost of inaction, and offer a new vision for scalable, intelligent CX.
Customer experience (CX) is now critical for growth, retention, and efficiency.
But most enterprise systems are reactive, not built for proactive CX. The result: siloed data, manual processes, and overdependence on outdated tools.
CIOs and CX leaders face mounting pressure to cut costs, boost CSAT, and prepare for AI-driven change.
This live session will enable you to:
- Diagnose the hidden costs of your current CX operations
- Spot the warning signs that your CX infrastructure is inefficient
- Reframe the “build vs. buy” conversation
- Articulate why investing in support experience is a top priority for improving operational efficiency in CX
Who Should Attend
- CIOs and IT Executives defining the next-gen architecture for CX
- CX and support leaders navigating cost pressures and rising expectations
- CX operations owners charged with driving meaningful change
- Data, AI, and engineering teams interested in unlocking value from unstructured CX data
Speakers
Joe Andrews
Chief Marketing Officer
SupportLogic
Karan Sood
Chief Product Officer
SupportLogic
You might also be interested in
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows