Grow and protect your customer relationships with a complete AI solution that spans every enterprise support use-case.
Your CRM has evolved to include chatbots, automation frameworks, and AI-powered agents. These tools are effective at handling common tasks but create a new challenge: When interactions happen between a virtual agent and your customer (or between a customer and a human) there’s no built-in system to track context, extract meaning, or warn you before things go wrong and escalate.
SupportLogic is the intelligence layer that monitors, interprets, and optimizes every customer relationship. Just as you wouldn’t run cloud infrastructure without Datadog or Splunk, you shouldn’t run post-sales operations without SupportLogic.
To truly protect customer relationships, you need to see the full picture across both human and virtual agents. This unified monitoring layer is SupportLogic Cognitive AI Cloud – the platform that sits above your system of record to create a continuous feedback loop between every conversation, every team, and every outcome.
SupportLogic complements AgentForce, Einstein, or Now Assist. The Cognitive AI Cloud ingests the conversational data those tools generate and transforms the raw data into structured signals, context, and insight. That insight then flows back into your CRM workflows, BI dashboards, and reporting layers.
Your CRM is already powered by AI, so why would you need more? The table below shows how SupportLogic closes the gap for enterprise support and gives you a subscription to AI innovation.
Capabilities | SupportLogic | Build In-house | Your CRM |
AI Strategy & Diffierentiation Deep sentiment and signals, contextual awareness, proactive CX workflows | |||
Key CX Use Cases Escalation reduction, case prioritization, knowledge management, QA, agent coaching, customer health visibility, agent monitoring (virtual + human) | |||
Proven Enterprise Outcomes Customer experience, churn reduction, operational efficiency, agent productivity, time to value | |||
Customer Validation Customer quality and published ROI from AI | |||
Enterprise-class Delivery Virtual private cloud architecture, agnostic data platform, GDPR/CCPA/HIPAA compliant | |||
Model Customization Custom models and open APIs | N/A | ||
Target Market | B2B Enterprise External Support | N/A | B2B & B2C Internal & External Support |
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
VP of Technical Support
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
VP, Customer Success at Scale and Support Service
%
ReduCtion in escalations
+
/ 5
Partner CSAT
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness
%
Reduction in Escalations
+
NPS
%
CSAT
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform
