Demo & Desserts

What You Can Expect

Learn About the Key Use Cases of SupportLogic

In this interactive webinar, you’ll see the world’s first Support Experience platform in action. Join us to learn how leading support organizations are transitioning from reactive support models to proactive ones that recognize the value of support as a revenue generator.

Join Aurelia Confer, Sr. Solutions Consultant, Lily Zylstra, Support Whisperer, and Jessica Voss as your host on September 29th for this deliciously informative session, which will include a product demo and Q&A.

To sweeten the deal, we’re offering a complimentary dessert*. Just make your selection when you register, and we’ll handle the rest.

Last but not least, there will be chances to win gift cards and SupportLogic swag in our dessert-themed trivia round.

*Desserts to be sent to attendees following the event.

Main takeaways will include how to:

Identify which cases are likely to escalate and prioritize them for faster resolution
Retain and grow customer relationships by tracking customer sentiment, product feedback, and churn risk in real-time
Transform your customer facing teams from reactive to proactive
Resolve cases quickly and reduce backlog with intelligent routing that assigns cases to the right agent right away

Speakers

Aurelia Confer
Sr. Solutions Consultant & Product Expert, SupportLogic

Lily Zylstra
Support Whisperer & D and D Enthusiast, SupportLogic

Jessica Voss
Host & Dessert Lover, SupportLogic

Explore Resources From our Thought Leaders on Support Experience

Visit Resource Center

Case Studies

Coveo Slashes Case Resolution Time with Intelligent Routing

Before using SupportLogic, Coveo was already investing heavily in creating an exceptional customer support experience. But with most issues handled via self-service, agents faced more and more issues with which they were unfamiliar due to the lack of skill-based routing.

3 Steps to Get More Out of Your CRM with SupportLogic

Customer Spotlight: Commvault

Transforming from a reactive to proactive, predictive support model takes time and expertise. Doing so while also keeping existing support operations running at full capacity takes purpose-built tools for support.

Watch On-Demand