Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
Mary is a customer success leader, speaker, influencer and author with deep domain experience and a strong passion for Customer and Employee Experience. Our discussion covers how to measure and improve employee experience, aligning the whole team to customer success, and key metrics to measure as you seek to align customer success with the employee experience.
Reduce escalations and cut through backlog to increase customer retention and revenue