We’ve done all the heavy lifting
No rip and replace: we integrate the unique parts of your organization so you can start acting on customer insights immediately.
Take Your Salesforce Service Cloud Workflow to the Next Level
When you connect SupportLogic to Service Cloud, you unlock a myriad of benefits.
Signal Extraction and AI/ML Analysis
Case Escalation Prediction
Agent Coaching and Optimization
Case and Customer Sentiment Analysis
Customer Churn Prediction
Salesforce Integration Features
Some of our customers’ favorite write-back capabilities include:
Secure, No-Hassle Salesforce Integration
As part of your onboarding process, SupportLogic handles the data migration between your Salesforce and SupportLogic instances. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.