Get Proactive with Salesforce Insights

Try it out

We’ve done all the heavy lifting

No rip and replace: we integrate the unique parts of your organization so you can start acting on customer insights immediately.

Take Your Salesforce Service Cloud Workflow to the Next Level

When you connect SupportLogic to Service Cloud, you unlock a myriad of benefits.

Signal Extraction and AI/ML Analysis

AI-Powered Case
Backlog Management

Case Escalation Prediction

Intelligent Case

Agent Coaching and Optimization

Case and Customer Sentiment Analysis

Customer Churn Prediction

Level up your Salesforce Case Management

Bi-directional integration with Salesforce lets you to manage support cases and customers from right within SupportLogic.

You always have the ability to read and write directly into Salesforce – keeping your workflow in one place

Build on What You Already Use

SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Salesforce environment. There’s no “rip and replace” or deep coding required.

Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.

Salesforce Integration Features

Some of our customers’ favorite write-back capabilities include:

Reassign a case to a new owner

Change the case status

Change the case priority

Add internal and external case notes

Create a public comment

Create an escalation

Secure, No-Hassle Salesforce Integration

As part of your onboarding process, SupportLogic handles the data migration between your Salesforce and SupportLogic instances. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.

Take a deeper dive: Discover the nuts and bolts behind integrating your data

Read the white paper