Get the Right Cases to the Right Agents, Right Away
No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset.
On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
In this session, we will outline:
- The importance of optimized case assignment
- How AI delivers a superior assignment model to legacy models
- How to quickly implement AI case assignment tools for your business
The SupportLogic team will also show AI-powered case assignments in action with a live product demo.
Join us to see the breakthrough technology that has leaders at Salesforce, Coveo, and Snowflake raving!
Chief Evangelist, SupportLogic
Technical Product Marketing, SupportLogic
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows