Give your CRM the power to understand customers, predict needs, and guide your next move.
SupportLogic brings real-time sentiment, contextual knowledge, and intelligent response automation directly into your CRM, closing the gap between what your CRM shows you and what your team needs to know.
CRM WIDGETS TOUR
See What Your CRM Is Missing
Your CRM is where customer conversations live, but it wasn’t built to understand them. Your CRM’s AI tools can automate tasks, yet they miss the deeper context and sentiment that define enterprise support relationships. SupportLogic brings those missing layers (understanding, context, and guidance) directly into your CRM workspace. The result is a faster, more intelligent experience for every case, agent, and customer.
“When a frustration signal comes in, we act to ensure that the case doesn’t escalate. We loop in the right people and change the course of the entire experience. These leading indicators have helped us change the experience for our customers.”
Sudheendra Rao, Director of Technical Support, Automation Anywhere
%
REDUCTION IN
ESCALATION rates BY SALESFORCE
%
Reduction in SLA MISSES requests BY DATABRICKS
%
reduction in escalations BY basware
AI Built for Enteprise Support Teams
Each CRM Widget tab adds a layer of AI-driven insight designed specifically for enterprise support.
See the full picture instantly with case and knowledge summaries that surface status, next steps, and relevant answers.
Sentiment and attention scores that reveal customer emotion, case urgency, and a timeline of key moments .
Faster, better responses with drafts that blend case context and knowledge, offer multiple tone presets, and support 30+ languages.
Ask any question in plain language and get precise, cited answers from all connected knowledge sources – CRM, Jira, docs, wikis, etc.
Take Action Immediately and Reduce MTTR
Take the CRM Widgets Deep Dive
Frequently Asked Questions
CRM Widgets embed SupportLogic’s AI capabilities (case summarization, sentiment analysis, response generation, and knowledge search) directly into your CRM workspace, giving support teams full context and instant answers without leaving the case view.
SupportLogic CRM Widgets integrate seamlessly with Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and Freshdesk, plus connect to Intercom, Jira, documentation portals, and internal knowledge systems through our Cognitive AI Cloud.
No. SupportLogic complements CRM AI by adding deeper understanding, long-term context, and proactive knowledge retrieval—capabilities that traditional CRM automation doesn’t provide.
Each widget runs natively within your CRM’s interface. As soon as a case opens, AI-driven summaries, knowledge recommendations, and insights appear automatically. No separate dashboard or tab required.
Case & Knowledge Summary: Instant, auto-generated problem, status, and next-step overview with connected knowledge recommendations.
Sentiment & Attention Insights: Real-time emotional and urgency analysis across every customer interaction.
Response Assist: One-click draft generation with tone presets and translation in 30+ languages.
Knowledge Search: Ask any question in natural language and retrieve accurate, sourced answers from all connected systems.
Precision RAG doesn’t just keyword-match, instead it reads and understands context to retrieve verified, relevant knowledge across multiple systems, improving both accuracy and trust.
Absolutely. SupportLogic operates in single-tenant VPCs, with read-only ingestion, field-level redaction, and compliance with SOC 2 Type II, ISO 27001, GDPR, CCPA, and HIPAA.
Get ahead of the next AI support crisis.
Built to integrate with any enterprise chatbot or autonomous agent. Agentforce is first, and your AI oversight layer scales as your roadmap expands.