Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
Chief Marketing Officer, SupportLogic
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Why do leading technology companies use SupportLogic?
Because SupportLogic helps customer support, customer success, product teams, and your ENTIRE organization take action on the signals hiding in your support ticketing system.
This 2-minute overview covers the basics of SupportLogic SX:
- Predict and prevent costly escalations
- Assign cases intelligently to reduce time to resolution
- Elevate agent performance with quality assurance, timely coaching, and objective insights
- Retain top customers with customer sentiment analysis and actionable account health scores.
