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The company this week launched Chatbot SX for Salesforce’s Agentforce, a product designed to monitor every AI-led conversation in real time. SupportLogic Cognitive AI Cloud enables hyper-personalized, context-aware AI agents that integrate into existing workflows. The platform powers nine autonomous and ambient AI agents that eliminate escalations, churn, inefficiencies and resolution delays.

Chatbot SX brings signal intelligence, sentiment analysis, precision RAG, and proactive support automation to Salesforce’s Agentforce platform.

SupportLogic today launched SupportLogic Cognitive AI Cloud, an artificial intelligence platform to power enterprise-class AI agents that automate and transform customer support operations. SupportLogic Cognitive AI Cloud enables hyper-personalized, context-aware AI agents that integrate into existing workflows. The platform powers nine autonomous and ambient AI agents that eliminate escalations, churn, inefficiencies and resolution delays.

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations

SupportLogic has introduced Voice Connect, a feature that integrates voice signals into its SX platform. This move provides a unified view of customer interactions, boosting the overall support experience by incorporating AI-driven voice analytics.

SupportLogic today launched Voice Connect and Expand, offering actionable account health insights to retain customers and identify growth opportunities through real-time, data-rich insights and to advance go-to-market (GTM) strategies focused on both retention and expansion.

The new features of Expand are designed to provide a comprehensive view of account health, combining insights from multiple data sources, allowing teams to take proactive measures for growth.

The awards celebrate organizations, teams, and individuals who have made exceptional strides in transforming customer support with tangible business outcomes, while elevating customer and employee experiences.

Integration of voice data expands visibility into support operations, giving businesses a more complete perspective of customer sentiment and experience.