How It Works
Supercharge your ticketing system with the SupportLogic SX Platform
Explore the SupportLogic SX Platform
SupportLogic SX Applications
SX Live Austin Meetup
A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.
By Use Case
Uplevel your support operations with SupportLogic SX solutions
Reduce Backlog with Signal Extraction
Predict and Manage Escalations
Assign Cases Intelligently
Agent and Case Quality Assurance
Analyze and Prevent Customer Churn
Databricks Reduced SLA Misses by 40% and Increased CSAT
Customer support is critical for Databricks, which services more than 5,000 global organizations. As the company scaled, however, it found it was missing an essential piece of the customer service puzzle: the ability to identify and rectify customers’ most urgent concerns and frustrations as they arose. Databricks knew it needed to leverage an AI-based platform that could identify customers’ sentiments and case trends in real-time in order to optimize customer support.
Tools to help you transform your support experience
The Definitive Support Experience Maturity Model
Find out how mature your support Is
Oct 12, 2020
3 Steps to Get More Out of Your CRM with SupportLogic
By connecting your existing CRM to a purpose-built, intelligent system like SupportLogic SX, you can access a treasure trove of customer insights to elevate the CX experience and provide a more proactive service experience.
Learn more about what makes SupportLogic special
Get the latest news and announcements
Leadership & Investors
Meet SupportLogic’s executive staff and lead investors
See upcoming events and access on demand content
We’re Hiring! Browse our open positions
At SupportLogic, it’s a “security first” mindset
Oct 12, 2020
Why Support Experience is Going to Make or Break Your Organization this Decade
Join us at the first industry conference dedicated to the topic of support experience. Ideal for any stakeholder involved in delivering, enabling, and benefiting from customer support outcomes.
Request a Demo