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Supercharge your ticketing system with the SupportLogic SX Platform
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SX Live Austin Meetup
A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.
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Databricks Reduced SLA Misses by 40% and Increased CSAT
Customer support is critical for Databricks, which services more than 5,000 global organizations. As the company scaled, however, it found it was missing an essential piece of the customer service puzzle: the ability to identify and rectify customers’ most urgent concerns and frustrations as they arose. Databricks knew it needed to leverage an AI-based platform that could identify customers’ sentiments and case trends in real-time in order to optimize customer support.
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The Definitive Support Experience Maturity Model
Find out how mature your support Is
Blog
Oct 12, 2020
3 Steps to Get More Out of Your CRM with SupportLogic
By connecting your existing CRM to a purpose-built, intelligent system like SupportLogic SX, you can access a treasure trove of customer insights to elevate the CX experience and provide a more proactive service experience.
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Security
At SupportLogic, it’s a “security first” mindset
Blog
Oct 12, 2020
Why Support Experience is Going to Make or Break Your Organization this Decade
Join us at the first industry conference dedicated to the topic of support experience. Ideal for any stakeholder involved in delivering, enabling, and benefiting from customer support outcomes.
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