Predict & Prevent Customer Escalations | SupportLogic Experience Management
  • Products
        • Cognitive AI CloudHarmonize CX data enriched with AI insights and enable third-party agents and in-house applications
        • AI Orchestration EngineIntegrate powerful AI with your business processes
        • AI AnalyticsExtract the voice of the customer using sentiment, operational, and trend analytics
        • Knowledge AgentEliminate knowledge gaps and resolve issues quickly with predictive answers
        • Escalation AgentEliminate escalations and manage active escalations more effectively
        • Sentiment AgentEliminate surveys and unlock the true voice of the customer
        • Prioritization AgentEliminate backlog and operational inefficiencies
        • Voice AgentEliminate note-taking and detect tonality and sentiment from voice calls
        • Data CloudAdd predictive insights to your enterprise data warehouse
        • Routing AgentEliminate manual routing and match the right engineer to every issue
        • Coaching AgentEliminate manual coaching and QA 100% of customer interactions
        • Account Health AgentEliminate churn and track customer health proactively
        • Language AgentEliminate language barriers with auto-translation and tonality/grammar assist
        • Summarization AgentEliminate loss of context and improve support team productivity
  • Customers
        • Transformation StoriesExplore the Customer Hub with stories from the world-class brands that use SupportLogic
        • Case StudiesSee why world-class brands and innovative support leaders love SupportLogic
        • G2 User ReviewsBrowse verified, impartial feedback from our users on the G2 review platform.
        • Testimonial VideosWatch SupportLogic’s support experience management testimonials.
        • Customer Wall of LoveCustomer love for SupportLogic, in their words
  • Resources
        • Product ToursTake a self-guided tour through some of SupportLogic’s most popular workflows
        • IntegrationsIntegrate with your existing ticketing system and apps and go live within 45 days
        • ROI CalculatorsSee how your support operations can benefit from SupportLogic
        • BlogKeep up with the latest in support technology thought leadership
        • Events & WebinarsJoin in-person and virtual events or stream on-demand
        • eBooks & White PapersExplore deep technical content that explains how SupportLogic works
        • Maturity Model AssessmentTake a free maturity assessment to see how your organization measures up
        • NewsroomKeep up with SupportLogic news and the latest product announcements
        • SecuritySupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
        • Technical GuidesGet a deep dive behind the data integration process and how the AI models work
        • Support Experience BookRead how companies use AI to win the hearts, minds and wallets of customers
  • Pricing
  • SX Live Library
        • 2024 Support Experience Conference VideosWatch every session from 2024’s in-person conference on demand
        • 15 Minutes with JudiSupportLogic CCO Judith Platz is joined by leaders and experts across the CX industry
        • Ask Max: Tips and TricksBite-sized lessons on getting the most from the platform with expert Max Greene
        • Solution Deep DiveSee the “Why” behind the SupportLogic SX platform with perspectives from experts
        • The Future of AI for SupportIndustry experts share insights on how you can cut through the AI hype
        • Game CornerThe benefits of SupportLogic through the lens of retro arcade games
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    • Cognitive AI Cloud
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    • Escalation Agent
    • Sentiment Agent
    • Prioritization Agent
    • Voice Agent
    • Routing Agent
    • Coaching Agent
    • Account Health Agent
    • Language Agent
    • Summarization Agent
    • Data Cloud
  • Customers
    • Transformation Stories
    • Case Studies
    • G2 User Reviews
    • Testimonial Videos
    • Customer Wall of Love
  • SX Live Library
    • 2024 Support Experience Conference Videos
    • 15 Minutes with Judi
    • Ask Max: Tips and Tricks
    • Solution Deep Dive
    • The Future of AI for Support
    • Game Corner
  • Resources
    • Product Tours
    • Integrations
    • ROI Calculators
    • Blog
    • Newsroom
    • Events & Webinars
    • eBooks & White Papers
    • Technical Guides
    • Maturity Model Assessment
  • Get Support
    • Support Portal
    • Knowledge
    • Release Notes
    • Contact Us
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Predict & Prevent Customer Escalations | SupportLogic Experience Management

Elevate your customer support experience. Shift from reactive to proactive.

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