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SupportLogic solves your biggest pain points
Reduce Backlog with Signal Extraction
Predict and Manage Escalations
Assign Cases Intelligently
Analyze and Prevent Customer Churn
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Qlik Reduced Escalations by 30% in Just Six Months
Qlik faced the operational challenge of transforming its support team from reactive to proactive to prevent escalations and better prioritize cases. To achieve this, the company turned to SupportLogic’s AI-powered continuous service experience platform. By leveraging SupportLogic’s customer sentiment and attention metrics, Qlik was able to reduce customer escalations by 30% in just six months for its core analytics product.
How It Works
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Integrates with your existing support ticketing system
Aug 26, 2020
5 Questions with Judith Platz and John Ragsdale about How to Align Support and Success
Q&A with Judith Platz and John Ragsdale around aligning customer support and success teams using actionable account health scores.
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The Definitive Support Experience Maturity Model
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At SupportLogic, it’s a “security first” mindset
Aug 26, 2020
Build vs. Buy: A guide to investing in AI for your support experience
While “build” and “buy” both have pros and cons, choosing a pre-built platform will result in a better agent experience and customer experience. In a tough economy where every piece of revenue is more valuable, you can’t waste resources developing tools when trusted and secure options are available out of the box.
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