Predict & Prevent Customer Escalations | SupportLogic Experience Management
  • Solutions
    • Support Operations
      • Escalation ManagementPredict and prevent escalations to allocate resources more effectively
      • Sentiment AnalysisGo beyond customer surveys and unlock the voice of the customer
      • Backlog ManagementImprove support response and reduce time to resolution
      • Intelligent Case RoutingAssign the right resource to every customer issue and improve CSAT
      • Proactive AlertsSolve issues faster by alerting stakeholders across your business
      • Account Health ManagementAnalyze support outcomes and monitor at-risk accounts
      • Swarming & CollaborationLoop experts into customer issues using your preferred messaging app
      • Customer Support AnalyticsDrill into customer sentiment and product friction using custom reporting
      • SLA/SLO ManagementConnect to easy-to-use reporting and streamline support operations
      • Text AnalyticsIdentify trends across conversations to find and fix service issues
    • Quality Monitoring and Coaching
      • Automatic Quality MonitoringMonitor 100% of support channels with zero additional QA resources
      • Predictive CSAT and CES ScoresAct on leading indicators to improve quality metrics
      • Agent CoachingPerform consistent and objective coaching in real time
      • Scorecard BuilderCreate custom rubrics and evaluate performances based on your criteria
      • QA ReportingLeverage powerful reporting to better manage support quality
      • Voice AnalyticsDetect call quality and coach on 100% of support conversations
    • Agent Productivity
      • Gen AI Response AssistEngage with confidence using Generative AI-fueled responses
      • Case SummarizationGet context and troubleshoot quickly using Generative AI
      • Priority AssistPredict escalations and reduce case handling time
      • Translation AssistEmpower agents to resolve cases in any language using Generative AI
      • Screen RecordingGive customers personal support they can reference
  • Why SupportLogic?
        • Why SupportLogicLearn why SupportLogic’s all-in-one Support Experience management platform should be your first investment — increasing customer observability and preserving relationships.
        • Customer StoriesSee why world-class brands and support leaders trust SupportLogic
        • How It WorksGo in depth on the 40 sentiment signals detected from your support interactions
        • ROI CalculatorsSee how your support operations can benefit from SupportLogic
        • Our StoryLearn how our values guide our products and how we work together as a team
        • IntegrationsIntegrate with your existing ticketing system and apps and go live within 45 days
        • SecuritySupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
  • Customers
  • Resources
        • Resource CenterExplore product videos, infographics, ebooks, white papers, and more.
        • Events & WebinarsConnect with in-person and virtual events or stream our on-demand library
        • BlogStay current on AI in customer support and industry best practices
        • Support Experience Maturity ModelTake a free maturity assessment to see how your organization measures up
        • Product ToursSee how you can benefit from customer sentiment-infused workflows
        • NewsroomKeep up with SupportLogic news and the latest product announcements
        • SX Live LibraryGrow your brand’s support experience and take insights from industry thought leaders
  • SX Live Library
  • Support
    • Support Portal
    • Community
    • Release Notes
    • Contact Us
  • Book a Demo
  • Solutions
    • Support Operations
      • Escalation Management
      • Backlog Management
      • Intelligent Case Routing
      • Sentiment Analysis
      • Proactive Alerts
      • Swarming & Collaboration
      • Account Health Management
      • Customer Support Analytics
      • Text Analytics
      • SLA/SLO Management
  • Solutions
    • Quality Monitoring and Coaching
      • Automatic Quality Monitoring
      • Agent Coaching
      • Predictive CSAT & CES Scoring
      • Scorecard Builder
      • QA Reporting
      • Voice Analytics
    • Agent Productivity
      • Case Summarization
      • Case Response Assist
      • Priority Assist
      • Translation Assist
      • Screen Recording
  • Customers
  • Why SupportLogic
    • Customer Stories
    • ROI Calculators
    • Our Story
    • How It Works
    • Integrations
    • Security
    • Leadership & Investors
    • Careers
  • Resources
    • Resource Center
    • Events
    • Blog
    • SX Live Library
    • Product Tours
    • Newsroom
  • Support
    • Support Portal
    • Community
    • Release Notes
    • Contact Us
Predict & Prevent Customer Escalations | SupportLogic Experience Management

Elevate your customer support experience. Shift from reactive to proactive.

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