Alert the Experts to Resolve Issues Faster

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We’ve done all the heavy lifting

No rip and replace: we integrate the unique parts of your organization so you can start acting on customer insights immediately.

Level up your Support Workflow

Manage support cases and send alerts to anyone in your organization using Slack.

When you connect Slack to your customer support data, you can loop in SMEs with full case context.

Slack Integration Features

Some of our customers’ favorite Slack capabilities include:

Include anyone in your company

See case details

Make case updates

Add internal and external case notes

Create a public comment

Route an escalation

Take a deeper dive: Discover the nuts and bolts behind integrating your data

Read the White Paper