MICROSOFT TEAMS INTEGRATION
Swarm Issues and Solve Cases Faster
We’ve done all the heavy lifting
No rip and replace: we integrate the unique parts of your organization so you can start acting on customer insights immediately.
Level up your Support Workflow
Manage support cases and send alerts to anyone in your organization using Teams.
When you connect Teams to your customer support data, you can loop in SMEs with full case context.
Microsoft Teams Integration Features
Some of our customers’ favorite Teams capabilities include:
Include anyone in your company
See case details
Make case updates
Add internal and external case notes
Create a public comment
