Intelligent Case Routing: Balancing Skills, Signals, and Capacity for Better CX
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Nov 19, 2025
No More Surprise Renewals: How the Expand Module Turns Signals into Saves and Growth
Wednesday, December 3, 2025
11am PST • 2pm EST
Renewals shouldn’t be a guessing game.
The Expand Module surfaces real-time customer health, churn risks, and growth cues—both inside your CRM and in the SupportLogic SaaS platform—so your teams know exactly where to focus. From cross-channel sentiment (tickets, chat, Zoom/voice) to cohort-level trends and account auto-summaries, Expand gives AM and CS leaders the clarity to prevent churn and time renewal conversations with confidence.
In this live session, you’ll see how to read the signals, act on them in your CRM, and use the full platform for deeper cohort insights and playbooks.
If you’re tired of late surprises at renewal time, this session will give you a practical blueprint for running proactive renewal plays that save accounts and uncover expansion opportunities.
What You’ll Learn:
- How to spot early renewal risks from signals you’re already collecting
- How to get a complete account snapshot—health trends, high-impact issues, and sentiment shifts
- How to use cohort intelligence to prioritize renewals across strategic accounts
- How to trigger next-best actions and playbooks that align AM, Support, and Product
- How to work seamlessly in your CRM and the SupportLogic platform
Director Product Marketing,
SupportLogic
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows