How Low Can You Go?

🚀 SX Champions Wanted!

Join the 30-Day Challenge! Decrease Negative Sentiments, boost customer delight, and win big!

🏆 Winning Customers: Social media shoutout + a gift for your department worth $500
🎉 Product Champion Participant: Lunch on us or an Amazon gift card

⏰ Your 30-day journey begins when you submit the form on this page! You’ll get friendly reminders as you approach the finish line, and we’ll share your results with you after 30 days.

📅 Registration is open until February 28. The challenge period ends on March 29.

Winners will be announced on April 8.

Terms and conditions

Each participating support organization shall designate one person as the “Challenge Lead”.
Winners will be notified by email on April 8.
Results are based on negative sentiments detected in the SupportLogic UI.

How to…

Decrease Negative Sentiments

In this video, Sr. Customer Success Manager, Max Greene, details a proactive workflow that Support Managers can use to decrease negative sentiments. SupportLogic detects and highlights customer interactions with potential risk factors using Natural Language Processing (NLP) and Machine Learning (ML). Prioritizing these cases leads to better customer outcomes and less negative sentiment.

Find Negative Sentiments in the SupportLogic UI

See how many negative sentiments were detected in the last 30 days by following these instructions.