20 Minutes / Twice a Day: Your RX for Escalation Reduction
Escalations are a costly, time-intensive distraction for everyone from individual team members to the C-Suite.
Reducing escalations is in the interest of the entire organization. And with proven workflows in SupportLogic, 20 minutes twice a day is all it takes to see meaningful results.
Morning and Evening
Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are!
Join us on February 28th to learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.
Benefits of reduced escalations include reduced operating costs, happier customers, and a more efficient (and happier) team. Plus it leaves executives free to focus on the business and not get pulled into customer issues. Join SupportLogic’s Max Greene and Ryan Radcliff as they share a successful, repeatable method for preventing escalations.
Speakers
Max Greene
Sr. Customer Success Manager, SupportLogic
Ryan Radcliff
Product Marketing Manager, SupportLogic
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows