Solutions
Support Operations
Escalation Management
Predict and prevent escalations to allocate resources more effectively
Sentiment Analysis
Go beyond customer surveys and unlock the voice of the customer
Backlog Management
Improve support response and reduce time to resolution
Intelligent Case Routing
Assign the right resource to every customer issue and improve CSAT
Proactive Alerts
Solve issues faster by alerting stakeholders across your business
Account Health Management
Analyze support outcomes and monitor at-risk accounts
Swarming & Collaboration
Loop experts into customer issues using your preferred messaging app
Customer Support Analytics
Drill into customer sentiment and product friction using custom reporting
SLA/SLO Management
Connect to easy-to-use reporting and streamline support operations
Text Analytics
Identify trends across conversations to find and fix service issues
Quality Monitoring and Coaching
Automatic Quality Monitoring
Monitor 100% of support channels with zero additional QA resources
Predictive CSAT and CES Scores
Act on leading indicators to improve quality metrics
Agent Coaching
Perform consistent and objective coaching in real time
Scorecard Builder
Create custom rubrics and evaluate performances based on your criteria
QA Reporting
Leverage powerful reporting to better manage support quality
Voice Analytics
Detect call quality and coach on 100% of support conversations
Agent Productivity
Case Summarization
Get context and troubleshoot quickly using Generative AI
Priority Assist
Predict escalations and reduce case handling time
Case Response Assist
Engage with confidence using Generative AI-fueled responses
Translation Assist
Empower agents to resolve cases in any language using Generative AI
Screen Recording
Give customers personal support they can reference
Why SupportLogic?
Why SupportLogic
Learn why SupportLogic’s all-in-one Support Experience management platform should be your first investment — increasing customer observability and preserving relationships.
Customer Stories
See why world-class brands and support leaders trust SupportLogic
How It Works
Go in depth on the 40 sentiment signals detected from your support interactions
ROI Calculators
See how your support operations can benefit from SupportLogic
Our Story
Learn how our values guide our products and how we work together as a team
Integrations
Integrate with your existing ticketing system and apps and go live within 45 days
Security
SupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
Customers
Resources
Resource Center
Explore product videos, infographics, ebooks, white papers, and more.
Events & Webinars
Connect with in-person and virtual events or stream our on-demand library
Blog
Stay current on AI in customer support and industry best practices
Support Experience Maturity Model
Take a free maturity assessment to see how your organization measures up
SX Live Library
Grow your brand’s support experience and take insights from industry thought leaders
Product Tours
See how you can benefit from customer sentiment-infused workflows
Newsroom
Keep up with SupportLogic news and the latest product announcements
Support
Support Portal
Community
Release Notes
Contact Us
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