Level Up the Agent Experience
Deliver amazing customer experiences with proactive workflows and secure, generative AI
Agent SX integrates with what you already use.
Take a self-guided tour for a quick overview.
Why Support Agents Love It
Productivity Tools
Domain-specific, generative AI tools for response, translation, and summarization assistance
Intuitive Workflows
Streamlined case queues and planning tools improve every customer interaction
Prescriptive Actions
AI-based case ranking with Customer Sentiment and Needs Attention scores
Reduce the Stress of Support with Prioritization Assist
Know which cases need focus and use built-in reminders to plan your day.
Act on Customer Signals in Every Case
Natural language processing scores every case and extracts customer sentiment signals.
Use Industry-best Productivity Tools
Use Grammarly, Loom, and more out of the box – no administration needed.
Easy to Get Started
Agent SX works with your existing Salesforce or Okta login
Quickly see recent case activity, act on customer signals, and create reminders
Turn every agent into a super agent with Generative AI tools that boost soft skills and tone
Elevate Agent Productivity
Reduce escalations and cut through backlog to increase customer retention and revenue