Support teams juggle hundreds of cases, countless updates, and nonstop context switching—often without a clear or consistent way to stay informed. SupportLogic’s new Case Summarization and Account Summarization features change that.

Join us for a deep dive into how these AI-powered enhancements help support professionals save valuable time, prepare faster for customer calls, and eliminate manual effort. From auto-generated summaries to account-level insights, we’ll show how SupportLogic empowers agents and managers to work smarter, stay informed, and drive better customer outcomes.

Why attend:

• Learn how real-time case summaries reduce prep time for customer meetings
• See how account summaries bring clarity to complex, multi-case relationships
• Discover how to eliminate repetitive manual tasks with intelligent automation
• Get expert advice on adopting these tools into your existing workflows

Key takeaways:

• Save Time: Auto-generated case summaries reduce manual effort and speed up customer call prep.
• Stay Informed: Account summaries provide a clear, high-level view across multiple cases.
• Work Smarter: Eliminate context switching with instant, consistent case context.
• Improve Collaboration: Shareable summaries align teams and enhance internal communication.

Hosts

Ryan Radcliff
Director of Product Marketing
SupportLogic

Max Greene
Director of Customer Experience
SupportLogic