Support Experience Conference 2024
15 Minutes with Judi
Ask Max
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform
- Solutions
- Support Operations
- Escalation ManagementPredict and prevent escalations to allocate resources more effectively
- Sentiment AnalysisGo beyond customer surveys and unlock the voice of the customer
- Backlog ManagementImprove support response and reduce time to resolution
- Intelligent Case RoutingAssign the right resource to every customer issue and improve CSAT
- Proactive AlertsSolve issues faster by alerting stakeholders across your business
- Account Health ManagementAnalyze support outcomes and monitor at-risk accounts
- Customer Support AnalyticsDrill into customer sentiment and product friction using custom reporting
- Text AnalyticsIdentify trends across conversations to find and fix service issues
- Quality Monitoring and Coaching
- Automatic Quality MonitoringMonitor 100% of support channels with zero additional QA resources
- Predictive CSAT and CES ScoresAct on leading indicators to improve quality metrics
- Agent CoachingPerform consistent and objective coaching in real time
- Scorecard BuilderCreate custom rubrics and evaluate performances based on your criteria
- QA ReportingLeverage powerful reporting to better manage support quality
- Voice AnalyticsDetect call quality and coach on 100% of support conversations
- Agent Productivity
- Response & TroubleshootingRespond to the customer with perfect tone and grammar every time
- Summary & ActionRespond faster with case summaries and next best actions generated by AI
- Predictive QueueFocus on important cases first using predictive customer sentiment indicators
- TranslationHandle cases in any language using translation powered by generative AI
- SupportLogic Data Cloud
- Knowledge Copilot
- Support Operations
- Why SupportLogic?
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- Customers
- Resources
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- Customer StoriesSee why world-class brands and innovative support leaders love SupportLogic
- Events & WebinarsJoin in-person and virtual events or stream on-demand
- Support Experience Maturity ModelTake a free maturity assessment to see how your organization measures up
- ROI CalculatorsSee how your support operations can benefit from SupportLogic
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- SX Live
- Get Support
- Live Demo