Assign: AI-Driven Case Assignment

Customer support frustration starts with the time wasted getting a case to the right agent.

Even worse, getting the case to the wrong agent means longer case cycles, customer friction, higher likelihood the case escalates, and agent frustration from being assigned a case that doesn’t match their skills or expertise. This all leads to high mean time to resolution (MTTR).

Learn About AI Driven Case Assignment with SX Assign