ZENDESK
SupportLogic Adds True Intelligence to Zendesk
We’ve done all the heavy lifting
We do the work to ensure the uniqueness of your organization is integrated. Frictionless onboarding means it’s easy to connect and act on insights immediately.
Take Your Support Operations to the Next Level
When you connect SupportLogic to Zendesk, you unlock a myriad of benefits.
Signal Extraction and AI/ML Analysis
Case Escalation Prediction
AI-Powered Case
Backlog Management
Intelligent Case
Routing
Agent Coaching and Optimization
Case and Customer Sentiment Analysis
Customer Churn Prediction
Level up your Support Workflow
Bi-directional integration lets you to manage support cases and customers from right within SupportLogic.
Read and write directly into Zendesk – keeping your workflow in one place.
Build on What You Already Use
SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Zendesk environment. There’s no “rip and replace” or deep coding required.
Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.
Zendesk Integration Features
Some of our customers’ favorite write-back capabilities include:
Reassign a case to a new owner
Change the case status
Change the case priority
Add internal and external case notes
Create a public comment
Create an escalation
Secure, No-Hassle Integration
As part of your onboarding process, SupportLogic handles the data migration between your Zendesk and SupportLogic instances. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.
