ZENDESK

SupportLogic Adds True Intelligence to Zendesk

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We’ve done all the heavy lifting

Get started with your data quickly. Our frictionless onboarding process means it’s easy to connect and act on insights immediately. We do the work to ensure the uniqueness of your organization is part of the integration.

Take Your Support Operations to the Next Level

When you connect SupportLogic to Zendesk, you unlock a myriad of benefits.

Signal Extraction and AI/ML Analysis

Case Escalation Prediction

AI-Powered Case
Backlog Management

Intelligent Case
Routing

Agent Coaching and Optimization

Case & Customer Sentiment Analysis

Customer Churn Prediction

Level up your Support Workflow

Our Zendesk integration enables you to manage support cases and customers from right within SupportLogic.

Read and write directly to Zendesk – keeping your workflow in one place.

Build on What You Already Know

SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Zendesk environment. There’s no “rip and replace” or deep coding required.

Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.

Secure, No-Hassle Integration

As part of your setup and onboarding process, SupportLogic does all the data migration and ongoing integration setup between your Zendesk and SupportLogic instances. We make it easy for you to begin reading and acting on customer signals in your case interactions fast, providing for rapid adoption and ROI.

To get started, simply choose your type of integration.

There are two flavors of onboarding with SupportLogic and Zendesk:

Read-only integration

Pull data from Zendesk and use communication integrations to act on SupportLogic intelligence and analytics

Read and “write back”

Send the actions taken within SupportLogic directly back to Zendesk, enabling a seamless your workflow

Zendesk Integration Features

Some of our customers’ favorite write-back capabilities include:

Reassign a case to a new owner

Change the case status

Change the case priority

Add both internal and external case notes

Create a public comment

Create an escalation

Find out more about adding SupportLogic to your Zendesk deployment today! 

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