ZENDESK
SupportLogic Adds True Intelligence to Zendesk
We’ve done all the heavy lifting
Get started with your data quickly. Our frictionless onboarding process means it’s easy to connect and act on insights immediately. We do the work to ensure the uniqueness of your organization is part of the integration.
Take Your Support Operations to the Next Level
When you connect SupportLogic to Zendesk, you unlock a myriad of benefits.
Signal Extraction and AI/ML Analysis
Case Escalation Prediction
AI-Powered Case
Backlog Management
Intelligent Case
Routing
Agent Coaching and Optimization
Case & Customer Sentiment Analysis
Customer Churn Prediction
Level up your Support Workflow
Our Zendesk integration enables you to manage support cases and customers from right within SupportLogic.
Read and write directly to Zendesk – keeping your workflow in one place.
Build on What You Already Know
SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Zendesk environment. There’s no “rip and replace” or deep coding required.
Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.
Secure, No-Hassle Integration
As part of your setup and onboarding process, SupportLogic does all the data migration and ongoing integration setup between your Zendesk and SupportLogic instances. We make it easy for you to begin reading and acting on customer signals in your case interactions fast, providing for rapid adoption and ROI.
To get started, simply choose your type of integration.
There are two flavors of onboarding with SupportLogic and Zendesk:
Read-only integration
Pull data from Zendesk and use communication integrations to act on SupportLogic intelligence and analytics
Read and “write back”
Send the actions taken within SupportLogic directly back to Zendesk, enabling a seamless your workflow
Zendesk Integration Features
Some of our customers’ favorite write-back capabilities include:
Reassign a case to a new owner
Change the case status
Change the case priority
Add both internal and external case notes
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