We’ve done all the heavy lifting
Get started with your data quickly. Our frictionless onboarding process means it’s easy to connect and act on insights immediately. We do the work to ensure the uniqueness of your organization is part of the integration.
Take Your Support Operations to the Next Level
When you connect SupportLogic to Service Cloud, you unlock a myriad of benefits.
Signal Extraction and AI/ML Analysis
Case Escalation Prediction
Agent Coaching and Optimization
Case & Customer Sentiment Analysis
Customer Churn Prediction
Secure, No-Hassle Integration
As part of your setup and onboarding process, SupportLogic does all the data migration and ongoing integration setup between your Salesforce and SupportLogic instances. We make it easy for you to begin reading and acting on customer signals in your case interactions fast, providing for rapid adoption and ROI.
To get started, simply choose your type of integration.
There are two flavors of onboarding with SupportLogic and Salesforce:
Pull data from Salesforce and use communication integrations to act on SupportLogic intelligence and analytics
Read and “write back”
Send the actions taken within SupportLogic directly back to Salesforce, enabling a seamless your workflow
Salesforce Integration Features
Some of our customers’ favorite write-back capabilities include: