Predict & Prevent Customer Escalations | SupportLogic Experience Management
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        • Qlik Reduced Escalations by 30% in Just Six Months

          Qlik faced the operational challenge of transforming its support team from reactive to proactive to prevent escalations and better prioritize cases. To achieve this, the company turned to SupportLogic’s AI-powered continuous service experience platform. By leveraging SupportLogic’s customer sentiment and attention metrics, Qlik was able to reduce customer escalations by 30% in just six months for its core analytics product.

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        • Blog Mar 08, 2023

          Build vs. Buy: A guide to investing in AI for your support experience

          While “build” and “buy” both have pros and cons, choosing a pre-built platform will result in a better agent experience and customer experience. In a tough economy where every piece of revenue is more valuable, you can’t waste resources developing tools when trusted and secure options are available out of the box.

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Predict & Prevent Customer Escalations | SupportLogic Experience Management

Elevate your customer support experience. Shift from reactive to proactive.

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