Craft Cocktail Reception
Hosted by: SupportLogic and Movate
Predicting a Great Time
Join us during TSIA Envision for an invite-only, exclusive event hosted by SupportLogic and CSS Corp.
Elevate your spirits and the Support Experience at Lift Bar, conveniently located inside the ARIA Resort and Casino. Walk out of the convention center and into the reception without the hassle of getting a ride.
Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You’ll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.
Space is limited. Register now to save your spot.
ARIA Resort & Casino
3730 Las Vegas Blvd S
Las Vegas, NV 89158
October 18, 2022
7.30 pm – 9.30 pm
Wristbands are required to to enter the reception. Visit the SupportLogic booth on the expo floor to retrieve yours.
Complete Your Free Support Maturity Assessment
See Where Your Organization Falls On the Scale from Reactive to Predictive
Our mission is to help support teams improve the support experience for their customers. To help teams improve, we’re offering free, personalized Support Maturity Assessments.
The customer support maturity model encompasses six major stages:
Which stage describes your team? We’re scheduling appointments before, during, and after the conference to help you figure that out.
Complete the online assessment before you arrive, then visit the SupportLogic booth (#509) to review your results and receive a copy of the Support Maturity Model handbook.
Speakers & Session Info
Why Now is the Time to Double Down on Proactive Support
(And why it makes financial sense to do so!)
The support industry has been talking about shifting to more proactive models for some time now. But after major global disruptions and market shifts, is now the best time to actually make good on the promise of proactive support?
Judith Platz and Steve Blaz sure think so.
They will detail why now is an ideal time to transform your support operations. They will discuss how technology and policy can align to ensure the transition is smooth. And, they will discuss how adopting new perspectives – and metrics – can make support the CFO’s favorite department.
Finally, the Steve and Judith will touch on how Palo Alto Networks leveraged cutting-edge technology to improve support outcomes and employee satisfaction.
Monday, October 17
4:30 pm – 5:15 pm
Chief Customer Officer
VP, Global Customer Support
Palo Alto Networks
Elevate Your Support Experience
Reduce Customer Escalations by 40%