Predict & Prevent Customer Escalations | SupportLogic Experience Management
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        • 8x8 Predicts Escalations and Transforms to Proactive Support

          Customer support is critical for 8x8, which handles some 20,000 support cases every month. The company offers global, 24/7 access to 8x8 experts via live chat support, along with a robust knowledge base and other resources. Missing from their tech stack, until recently, was the ability to proactively address customer issues before they escalate.

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  • Solutions
        • By Use CaseUplevel your support operations with SupportLogic SX solutions
          • Reduce Backlog with Signal Extraction
          • Predict and Manage Escalations
          • Agent and Case Quality Assurance
          • Analyze and Prevent Customer Churn
        • Databricks Reduced SLA Misses by 40% and Increased CSAT

          Customer support is critical for Databricks, which services more than 5,000 global organizations. As the company scaled, however, it found it was missing an essential piece of the customer service puzzle: the ability to identify and rectify customers’ most urgent concerns and frustrations as they arose. Databricks knew it needed to leverage an AI-based platform that could identify customers’ sentiments and case trends in real-time in order to optimize customer support.

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        • Blog May 09, 2022

          3 Steps to Get More Out of Your CRM with SupportLogic

          By connecting your existing CRM to a purpose-built, intelligent system like SupportLogic SX, you can access a treasure trove of customer insights to elevate the CX experience and provide a more proactive service experience.

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        • Blog May 09, 2022

          Why Support Experience is Going to Make or Break Your Organization this Decade

          Join us at the first industry conference dedicated to the topic of support experience. Ideal for any stakeholder involved in delivering, enabling, and benefiting from customer support outcomes.

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May 25, 2022
Support Experience: A Force Multiplier for Your Case Management System
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Apr 06 – 08, 2022
The First Industry Conference Dedicated To The Support Experience
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May 16 – 18, 2022
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  • Why SupportLogic?
  • Our Platform
    • Integrations
      • Salesforce
      • Zendesk
      • Microsoft
      • ServiceNow
      • Freshdesk
    • Products
  • Solutions
    • BY USE CASE
      • Reduce Backlog with Signal Extraction
      • Predict and Manage Escalations
      • Analyze and Prevent Customer Churn
      • Agent and Case Quality Assurance
  • About SupportLogic
    • About
    • Leadership & Investors
    • Careers
    • Newsroom
    • Events
    • Security
  • Resources
    • Resource Center
    • Blog
    • Case Studies
    • Partners
    • White Papers
    • Datasheets
    • Videos
    • Webinars
Predict & Prevent Customer Escalations | SupportLogic Experience Management

Elevate your customer support experience. Shift from reactive to proactive.

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